UK Trades - Stop Leaving Repeat Work on the Table

Three reasons:

1. Response rates - Messages from your number (that customers already have saved) get 3x higher response rates than messages from an unknown number.

2. GDPR compliance - You're the Data Controller for your customer data. When you send from your number, it's clean and compliant. If we send from ours, it creates legal grey areas.

3. Relationship ownership - These are your customers. The relationship should stay between you and them, not between them and us.

Takes 5 minutes every Monday morning to copy, paste, and send. Worth it for the results you'll get.

Yes, you send us your customer list (we'll show you how to password-protect it). We organise it into a tracker and write the messages. All handled securely and GDPR compliant.

If you'd like more information on how we handle your customer data, view part 6A of our Privacy Policy.

Every message includes "Reply STOP to opt out". If they do, we mark them in the tracker and never contact them again. Usually under 5% opt out.

They reply directly to you (your phone number or email), so you handle it like any normal customer conversation.

We ask you to forward us the response so we can track it in your system and update your Friday report. Takes 2 seconds.

You handle all the booking details, quotes, availability as normal. We just keep the tracker updated.

We can't guarantee specific numbers, but industry data shows 20-30% of past customers respond when followed up systematically. Even if only 10% book, that's jobs you didn't have to find.

Then this service won't help you. Response rates depend on you doing quality work in the first place.

We can remind customers you exist, but we can't fix reputation issues or convince unhappy customers to book again.

This service is for trades who do great work but don't have time to stay in touch. If you've got quality issues, sort those first before using this.

If your customers were happy and you just haven't stayed in touch, this works brilliantly.

Absolutely. If you'll do it consistently every week, you should. But most trades who have been meaning to do this for months or years - it never happens. The difference with this service: it happens every week, whether you're busy or not.

No tech needed. We send you messages via WhatsApp or email. You copy, paste, and send from your phone. That's it.

No. We write messages that sound like they're coming from you, not a marketing company.

We reference the specific work you did for them, use conversational language, and keep it brief. No corporate jargon, no "Dear valued customer", no walls of text.

It reads like you've genuinely thought of them and dropped them a quick message. That's what gets responses.

No drama. We send you the Monday plan by 8am every Monday morning, so it's in your face first thing.

If you do miss a Monday, just send them Tuesday or Wednesday. The system keeps running.

Once you see the first few responses come in, you won't forget. It becomes the easiest 5 minutes of your week.

Absolutely. If you've got an admin person, they can send the messages instead of you.

We just send the Monday plan to them. Same process - as long as messages go from your business to your customers, it works.

No problem. During the setup call, we ask if there's anyone you DON'T want us to include (nightmare customers, unpaid invoices, etc.).

We mark them in the tracker and never contact them. You're in control.

First responses usually come within the first week. Jobs typically start booking in week 2-3.

Yes, with 30 days notice. But honestly, getting really busy is exactly when you should keep going - follow-ups today turn into bookings in 2-3 weeks.

If you stop when you're busy, you create a gap in your pipeline for later.